Need to change your order? Here's what you need to know.
Can I modify or cancel my order after it's been placed?
Yes, both changes and cancellations are possible, but only within a specific window. The deadline for any amendment or cancellation is 11:00pm (PDT, -7 GMT) on the same day the order was placed. After this time, cancellations cannot be processed.
To submit a request, send an email to support@wagelpaw.com. Please include your order details to help us locate your purchase quickly.
What if my order is wrong or missing?
If you receive an incorrect item or your package arrives with something missing, we'll make it right. Contact us at support@wagelpaw.com with the following information:
- Your transaction reference number (Order #)
- A proof image showing the issue, with a file size below 1MB
Once we verify the details, we will reship the correct product at no extra cost to you. The item you received by mistake is yours to keep as a gift.
How do I start a return?
To begin the return process, reach out to our support team at support@wagelpaw.com. A full breakdown of the return conditions and steps is available on our Return Policy page.
Which payment methods can I use?
We accept the following options for payment:
- MasterCard
- Visa
- American Express
- Discover
- PayPal
If you choose PayPal, you will be redirected to the PayPal website to complete your transaction securely.
Why isn't my discount code working?
To apply a discount, you must enter the code in the "Discount" field during checkout and then click the "Apply" button. The deduction will only appear in your order summary after you click "Apply" and the code is validated.
What are my checkout options?
You can complete your purchase using our standard website checkout or by selecting PayPal. Both methods will guide you through providing your shipping and payment information.
Which browsers work best with your site?
For the most reliable experience, we suggest using Google Chrome, Safari, Firefox, or Internet Explorer.
How is my personal and payment information protected?
Your security is a priority. The server encrypts all credit card and personal data during transmission using SSL (Secure Sockets Layer). Our payment processor further secures your information with AES-256 encryption.
We treat your personal details as private and confidential. We do not share, rent, or sell your data without your consent, except as required by law.
Still have questions?
Our customer service team is here for you 24/7. Send your inquiries to support@wagelpaw.com and we'll get back to you as soon as possible.