What You Pay & Changing Your Address
Every order ships for a flat fee of $5.99 USD, worldwide. If your country is not supported — a rare occurrence — we will contact you directly to resolve it.
Need to update your shipping address? The deadline is strict: you must request the change on the same day you placed the order, and before 11:00pm (PDT, -7 GMT). Send an email immediately to support@wagelpaw.com. Shipping to an address different from your billing address is allowed.
When to Expect Your Order
Your order moves through two distinct phases: preparation and transit.
Preparation at our facility: For items stocked in our warehouse, the handling period is up to 5 business days. Business days exclude weekends and holidays. An order confirmed on Saturday or Sunday enters the queue on Monday.
Transit with the carrier: After handover, delivery takes between 10 and 20 business days from the shipment date. The actual time depends on the carrier's capacity and your delivery location. Customs clearance, inspections, or transportation disruptions can cause delays beyond our control.
Tracking & When Things Are Delayed
A tracking number is generated once your order leaves our facility. Look for it in your Shipping Confirmation email. You can then use the Order Tracking section on our website to follow the shipment.
If a package is held up by customs, an inspection, or a carrier disruption, the 10 to 20 business day window may be extended. These events are outside our direct control, but the tracking information will reflect the latest status.
Where Your Order Comes From
Goods are dispatched from domestic warehouses and directly from our own factories in the United States, Canada, and Australia. This multi-origin network supports our global delivery.
For questions or change requests, contact support@wagelpaw.com.